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England and Wales Court of Appeal (Civil Division) Decisions |
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You are here: BAILII >> Databases >> England and Wales Court of Appeal (Civil Division) Decisions >> Intel Incorporation (UK) Ltd v Daw [2007] EWCA Civ 70 (07 February 2007) URL: http://www.bailii.org/ew/cases/EWCA/Civ/2007/70.html Cite as: [2007] IRLR 355, [2007] EWCA Civ 70, [2007] ICR 1318, [2007] 2 All ER 126 |
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COURT OF APPEAL (CIVIL DIVISION)
ON APPEAL FROM QUEEN'S BENCH DIVISION
SWINDON DISTRICT REGISTRY
MR JUSTICE GOLDRING
4SN02005
Strand, London, WC2A 2LL |
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B e f o r e :
LORD JUSTICE WALL
and
LORD JUSTICE RICHARDS
____________________
INTEL INCORPORATION (UK) LIMITED |
Appellants |
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- and - |
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TRACY ANN DAW |
Respondent |
____________________
WordWave International Ltd
A Merrill Communications Company
190 Fleet Street, London EC4A 2AG
Tel No: 020 7421 4040 Fax No: 020 7831 8838
Official Shorthand Writers to the Court)
MR RODERICK MOORE (instructed by Messrs Lemon & Co) for the Respondent
____________________
Crown Copyright ©
Lord Justice Pill:
Facts
"Unclear management direction – PX [Mr Warensjo]
HR project managers – lack of understanding"
"I cannot carry on with what I need to do, unless the sustaining payroll can take this one … but we go back to step 1 again. One step forward, two steps back … I cannot win!"
"I do not want to be part of HR. When I took the job it was a Finance job which is what I want to be doing and where my skills lie."
"I cannot attend all of these meetings and get the work done! They don't seem to be able to understand this!"
Having described the procedures followed, the respondent added:
"They want me to update this as soon as the deal is announced (it feels like) and due to the workload, I cannot react as quickly as they want me to. Get more resource (I don't mean green badge here) and possibly they can get someone on it quicker! They also do not understand, that just because HR only have three deals on their plate, that I have a lot more than that on my plate!"
The respondent added:
"Why do I always feel complete demoralised when I work with any of the HR project teams. They know that I have an issue with resource as I have flagged this to them all. However, they do not seem to care. I always get the feeling that they are getting at me, particularly S. … The HR project mngrs are agreeing to terms for employees that will impact ES, with no regard for whether we can actually support what they are agreeing to. I challenged this today, which S did not like! If I don't challenge this and point this out, PX will go mad as his organisation is impacted. If I speak up, S shouts. If I don't speak up PX shouts. I cannot win! This situation will not improve for me until PX sorts out the sustaining organisation, which will then enable the integrations to go ahead. If I cannot integrate the payroll, the situation is only going to worsen and I WON'T put up with any more."
"I cannot sustain doing the level of work that I am currently doing. No-one is getting a particularly good service, I am not enjoying what I am doing, bureaucracy is stressing me out (evidenced by my violent mood swings – bad sign … been here before – twice"), HR/PX are demoralising me and I want out".
"I feel this is the right decision as I have felt the pain of this job over the past few months and now I want to get some pleasure out of seeing it in progress. Thanks for all your support".
The respondent said: "This was like a lifeline they were throwing. Also, knowing my career could be affected by moving, I thought it best to stay in my role".
"Depressed again gradual [increase] in symptoms over [six months] due to [to] stress at work – working 50-60 hours/week. … Does not want time off work".
Submissions and Authority
"43 From the above discussion, the following practical propositions emerge.
(1) There are no special control mechanisms applying to claims for psychiatric (or physical) illness or injury arising from the stress of doing the work the employee is required to do ... The ordinary principles of employer's liability apply ...
(2) The threshold question is whether this kind of harm to this particular employee was reasonably foreseeable …: this has two components (a) an injury to health (as distinct from occupational stress) which (b) is attributable to stress at work (as distinct from other factors) ...
(3) Foreseeability depends upon what the employer knows (or ought reasonably to know) about the individual employee. Because of the nature of mental disorder, it is harder to foresee than physical injury, but may be easier to foresee in a known individual than in the population at large ... An employer is usually entitled to assume that the employee can withstand the normal pressures of the job unless he knows of some particular problem or vulnerability ...
(4) The test is the same whatever the employment: there are no occupations which should be regarded as intrinsically dangerous to mental health ...
(5) Factors likely to be relevant in answering the threshold question include: (a) the nature and extent of the work done by the employee ... Is the workload much more than is normal for the particular job? Is the work particularly intellectually or emotionally demanding for this employee? Are demands being made of this employee unreasonable when compared with the demands made of others in the same or comparable jobs? Or are there signs that others doing this job are suffering harmful levels of stress? Is there an abnormal level of sickness or absenteeism in the same job or the same department? (b) Signs from the employee of impending harm to health ... Has he a particular problem or vulnerability? Has he already suffered from illness attributable to stress at work? Have there recently been frequent or prolonged absences which are uncharacteristic of him? Is there reason to think that these are attributable to stress at work, for example because of complaints or warnings from him or others?
(6) The employer is generally entitled to take what he is told by his employee at face value, unless he has good reason to think to the contrary. He does not generally have to make searching inquiries of the employee or seek permission to make further inquiries of his medical advisers …
(7) To trigger a duty to take steps, the indications of impending harm to health arising from stress at work must be plain enough for any reasonable employer to realise that he should do something about it ...
(8) The employer is only in breach of duty if he has failed to take the steps which are reasonable in the circumstances, bearing in mind the magnitude of the risk of harm occurring, the gravity of the harm which may occur, the costs and practicability of preventing it, and the justifications for running the risk ...
(9) The size and scope of the employer's operation, its resources and the demands it faces are relevant in deciding what is reasonable; these include the interests of other employees and the need to treat them fairly, for example, in any redistribution of duties ...
(10) An employer can only reasonably be expected to take steps which are likely to do some good: the court is likely to need expert evidence on this ...
(11) An employer who offers a confidential advice service, with referral to appropriate counselling or treatment services, is unlikely to be found in breach of duty ...
(12) If the only reasonable and effective step would have been to dismiss or demote the employee, the employer will not be in breach of duty in allowing a willing employee to continue in the job ...
(13) In all cases, therefore, it is necessary to identify the steps which the employer both could and should have taken before finding him in breach of his duty of care …
(14) The claimant must show that that breach of duty has caused or materially contributed to the harm suffered. It is not enough to show that occupational stress has caused the harm ...
(15) Where the harm suffered has more than one cause, the employer should only pay for that proportion of the harm suffered which is attributable to his wrongdoing, unless the harm is truly indivisible. It is for the defendant to raise the question of apportionment ...
(16) The assessment of damages will take account of any pre-existing disorder or vulnerability and of the chance that the claimant would have succumbed to a stress related disorder in any event …"
Findings of Judge
"The real problem was that because of her excessive workload, the demands of those different people [her managers] added to her stress. It was difficult to decide whose demands should be given priority".
The recruitment of a woman in December 2000 did not remedy the situation because the woman employed was unable to do the work, which included using a computer. The judge found that the appellants must have known how little help the woman was.
"First, what happened between Mrs. Daw and SH must be considered in context. Before this meeting there had been continual complaints by Mrs. Daw of overwork and conflicting pressures upon her. It had been agreed she needed help. It had not been provided or adequately provided. It was plain and known she was working excessive hours, at least to some extent. The second ZBB could not reasonably lead to a reduction in workload. It was or should have been clear that for all the work there to be done, Mrs. Daw would in effect have to do the work of two people. Mrs. Daw was doing all the work required. It should have been clear that Mrs. Daw was working the sort of hours she states.
Second, the immediate backcloth to this exercise was SH finding Mrs. Daw in tears. Although not for those who worked near her, for SH that was unusual. That is why he asked her to write down what the matter was.
Third, Mrs. Daw in a long, detailed and truthful document set out what was wrong.
Fourth, SH should have read that document with care. That included the last paragraph. If he did not understand what it meant, he should have asked. It does not seem to me the Court of Appeal in Hatton had a situation such as this in mind when it spoke of probing. It cannot amount to probing to ask the maker of a document which you have asked for and who is plainly upset and under considerable stress to explain what she means by its final paragraph.
Fifth, had SH asked Mrs. Daw would have told him. He would then have known there was a connection between the way she was feeling and the way she felt at her postnatal depressions.
Sixth, urgent action should have followed. SH appeared to accept as much. Mrs. Daw's workload should immediately have been reduced. She should have seen the doctor.
Seventh, I have no doubt that a company with the resources of Intel could immediately have ameliorated the position as far as Mrs. Daw was concerned. When she finally suffered her breakdown in June 2001 it was able very speedily to ensure the work was done.
Eighth, in such circumstances the longer term options suggested by SH were not sufficient."
The judge also found that the transfer option was unattractive and that the respondent's optimism about the additional employee being in post was short- lived.
"Whether in any given case the counselling service provided will be enough to discharge the reasonable employer's duty must depend on the facts of each case. Mrs. Daw sets out the limitations of the counselling service. She cannot reasonably be criticised for not using it. By the end of the conversation with SH in the beginning of March 2001 the defendant ought to have known that the demands upon her were in the circumstances totally unreasonable and that the risk of harm to Mrs. Daw's health was clear. A short term counselling service could not have done anything to ameliorate that risk or help Mrs. Daw cope with it. It could not reduce her workload. The most it could have done is advise her to see her doctor. It does not seem to me that on the facts of this case the service provided was a sufficient discharge of the defendant's duty."
"189. Although very much a matter of overall impression, … I prefer Dr. Walbridge's evidence in this regard. In short, I have concluded that urgent and appropriate action by the defendant after the conversation with SH would probably have had an effect in terms of the severity of Mrs Daw's depression. I shall expand on that when dealing with damages."
Conclusions
Quantum
"Given Mrs Daw's vulnerability there is the risk that such a depression would be as severe and chronic as her present depression, although, as it seems to me, it is impossible to say. The time at which it was treated might (as here) be a factor".
Later the judge found that a recurrence of depression "might have prevented her working some time or a very long time, possibly for ever at her previous level". [my emphasis]
"Q: Perhaps we can agree that this level of vulnerability and complication with what is going on, all indicates, is all relevant to the percentage prospects that you are being (inaudible) to put on whether she would have suffered a similar depressive episode in any event?
A: It all has a bearing on it doesn't it, but it must not be taken out of context. People who suffer with depression have in many cases, these background vulnerabilities. It is not an unusual situation. Mrs Daw, with all respect to her, is not a particularly unusual psychiatric patient. There are these interplaying factors present, but as there are in so many patients.
Q: And all this is relevant to the views that you have expressed about her prospects of going through life without something else precipitating a similar episode?
A: Exactly so, exactly so."
Lord Justice Wall:
Lord Justice Richards: