Information Commissioner's Office

Post Office

8 November 2017, Other

The complainant made a freedom of information request to the Post Office Ltd for copies of guidance or instructions it gives to Agents regarding the services they provide to the public. The Post Office initially refused the request under the section 43(2) (commercial interests) exemption but during the course of the Commissioner’s investigation changed its position and applied section 12(1) (cost exceeds appropriate limit). The Commissioner’s decision is that the cost of complying with the request would exceed the appropriate limit and section 12(1) was correctly applied. The Commissioner requires no steps to be taken.

FOI 12: Not upheld