Financial Ombudsman Service (Other) [2021] UKICO IC-42771 (18 March 2021)
[New search]
[Printable PDF version]
[Help]
Financial Ombudsman Service
The complainants requested information on senior level discussions in 2018 about the specialist re-mortgage process. The Financial Ombudsman Service (FOS) refused to comply with the request as it considers to do so would exceed the appropriate cost limit under section 12 of the FOIA. The Commissioner is persuaded that it is unlikely that FOS holds the specific information that has been requested. But her decision is as follows: Under section 12(2) of the FOIA, FOS is not obliged to confirm whether or not it holds information falling within the scope of the request as the cost of doing so would exceed the appropriate limit. FOS offered the complainants adequate advice and assistance and no breach of section 16(1) occurred. The Commissioner does not require FOS to take any remedial steps.
FOI 12:
Complaint not upheld
FOI 16:
Complaint not upheld
Decision notice: IC-42771
BAILII:
Copyright Policy |
Disclaimers |
Privacy Policy |
Feedback |
Donate to BAILII
URL: http://www.bailii.org/uk/cases/UKICO/2021/ic-42771.html
