Financial Ombudsman Service (Other) [2023] UKICO 192347 (7 February 2023)

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You are here: BAILII >> Databases >> Information Commissioner's Office >> Financial Ombudsman Service (Other) [2023] UKICO 192347 (7 February 2023)
URL: http://www.bailii.org/uk/cases/UKICO/2023/192347.html
Cite as: [2023] UKICO 192347

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Financial Ombudsman Service

The complainant has requested information about service complaints raised with the Financial Ombudsman Service (“FOS”).The Commissioner’s decision is that the FOS was entitled to refuse to comply with the request in accordance with section 12(1). The Commissioner also finds that the FOS complied with its obligations under section 16 of FOIA to offer advice and assistance. However he finds that the request was not responded to within the statutory 20 working days’ time limit which is a breach of section 10(1) of FOIA. The Commissioner does not require any steps.

FOI 12(1): Complaint not upheld FOI 16: Complaint not upheld FOI 10(1): Complaint upheld

Decision notice: 192347

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URL: http://www.bailii.org/uk/cases/UKICO/2023/192347.html