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England and Wales High Court (Chancery Division) Decisions |
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You are here: BAILII >> Databases >> England and Wales High Court (Chancery Division) Decisions >> Office of Fair Trading v The Officers Club Ltd & Anor [2005] EWHC 1080 (Ch) (26 May 2005) URL: http://www.bailii.org/ew/cases/EWHC/Ch/2005/1080.html Cite as: [2005] EWHC 1080 (Ch) |
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CHANCERY DIVISION
Strand, London, WC2A 2LL |
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B e f o r e :
____________________
The Office of Fair Trading |
Claimant |
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- and - |
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The Officers Club Ltd (1) David Charlton (2) |
Defendant |
____________________
Mr I Croxford QC and Mr T de la Mare (instructed by Hadaway & Hadaway) for the Defendants
Hearing dates: 28-29 April – 3-6 May 2005
____________________
Crown Copyright ©
Introduction | 1-3 |
The central issue | 4-5 |
Background Facts | 6-25 |
The legal context | 26-54 |
The Directive | 26-28 |
The Regulation | 29-34 |
Part 8 EA 2002 | 35-42 |
Consumer Protection Act 1987 | 43-46 |
The Code | 47-49 |
Trading Standards Departments | 50-54 |
Foreign regulatory codes and jurisprudence | 55-65 |
US | 57-60 |
Canada | 61-63 |
New Zealand | 64-65 |
Witnesses | 66-67 |
The OFT's case | 68-75 |
TOC's case | 76-109 |
Analysis | 110-186 |
Relief | 187-191 |
Decision | 192-193 |
Mr Justice Etherton :
Introduction
The central issue
Background Facts
(a) In the windows posters announced:"70% off"EVERYTHINGOFFER EXCLUDES "RED STAR" ITEMS(b) Inside the store, hanging signs stated:
"70% off" EVERYTHING
TICKET PRICE YOU PAY £2.99
£9.99
£19.99£0.90
£3.00
£6.00£29.99 £9.00 £39.99 £12.00 £49.99 £15.00 £99.00 £30.00 £299.99 £90.00 DISCOUNT GIVEN AT TILL
(c) A "Petroleum, Enzym" long sleeved T-shirt was advertised both on the shelf edge marker and on the garment's price tag as "Was £29.00, You pay £9.00, "70% off" everything".
(d) A sweatshirt was advertised on a swing tag as "Was £39.99 You pay £12.00".
(e) Jerseys were displayed with tag and shelf edge labels stating "Was £34.99, You pay £10.50".
(f) There were also notices stating:
"All discounted goods have been for sale at the higher price at six or more of our branches for a minimum of 28 days in the preceding six months."
The legal context
The Directive
"'misleading advertising' means any advertising which in any way, including its presentation, deceives or is likely to deceive the persons to whom it is addressed or whom it reaches and which, by reason of its deceptive nature, is likely to affect their economic behaviour or which, for those reasons, injures or is likely to injure a competitor".
The Regulations
"For the purposes of these Regulations an advertisement is misleading if in any way, including its presentation, it deceives or is likely to deceive the persons to whom it is addressed or whom it reaches and if, by reason of its deceptive nature, it is likely to affect their economic behaviour or, for those reasons, injures or is likely to injure a competitor of the person whose interests the advertisement seeks to promote."
Part 8 EA 2002
"In this Part a Community infringement is an act or omission which harms the collective interests of consumers and which –
(a) contravenes a listed Directive as given effect by the laws, regulations or administrative provisions of an EEA State…"
Consumer Protection Act 1987
"20 – Offence of giving misleading indication
(1) Subject to the following provisions of this Part, a person shall be guilty of an offence if, in the course of any business of his, he gives (by any means whatever) to any consumers an indication which is misleading as to the price at which any goods, services, accommodation or facilities are available (whether generally or from particular persons).
(2) …
(3) …"
"21 – Meaning of "misleading".
(1) For the purposes of section 20 above an indication given to any consumers is misleading as to a price if what is conveyed by the indication, or what those consumers might reasonably be expected to infer from the indication or any omission from it, includes any of the following, that is to say –
(a) …
(b) …
(c) …
(d) …
(e) that the facts or circumstances by reference to which the consumers might reasonably be expected to judge the validity of any relevant comparison made or implied by the indication are not what in fact they are.
(2) For the purposes of section 20 above, an indication given to any consumers is misleading as to a method of determining a price if what is conveyed by the indication, or what those consumers might reasonably be expected to infer from the indication or any omission from it includes any of the following, that is to say-
(a) that the method is not what in fact it is;
(b) …
(c) …
(d) …
(e) that the facts or circumstances by reference to which the consumers might reasonably be expected to judge the validity of any relevant comparison made or implied by the indication are not what in fact they are.
(3) For the purposes of subsections (1)(e) and (2)(e) above a comparison is a relevant comparison in relation to a price or method of determining a price if it is made between that price or that method, or any price which has been or may be determined by that method, and –
(a) any price … which is stated or implied … to have been … attributed to the goods… in question…
(b) …"
"(a) giving practical guidance with respect to any of the requirements of section 20 …; and
(b) promoting what appear to the Secretary of State to be desirable practices as to the circumstances and manner in which any person who gives an indication as to the price at which any goods, services, accommodation or facilities are available or indicates any other matter in respect of which any such indication may be misleading."
"A contravention of a code of practice approved under this section shall not of itself give rise to any criminal or civil liability, but in any proceedings against any person for an offence under section 20(1) or (2) above -
(a) any contravention by that person of such a code may be relied on in relation to any matter for the purpose of establishing that that person committed the offence or of negativing any defence; and
(b) compliance by that person with such a code may be relied on in relation to any matter for the purpose of showing that the commission of the offence by that person has not been established or that that person has a defence."
The Code
(A) In the Introduction to the Code:
"(2) This code of practice is approved under section 25 of the [CPA] which gives the Secretary of State power to approve codes of practice to give practical guidance to traders. It is addressed to traders and sets out what is good practice to follow in giving price indications in a wide range of different circumstances, so as to avoid giving misleading price indications. But the Act does not require you to do as this code tells you. You may still give price indications which do not accord with this code, provided they are not misleading. "Misleading" is defined in section 21 of the Act.
The definition covers indications about any conditions attached to a price, about what you expect to happen to a price in future and what you say in price comparisons, as well as indications about the actual price the consumer will have to pay. It also applies in the same way to any indications you give about the way in which a price will be calculated.
Price Comparisons
(3) If you want to make price comparisons, you should do so only if you can show that they are accurate and valid. Indications which give only the price of the product are unlikely to be misleading if they are accurate and cover the total charge you will make. Comparisons with prices which you can show have been or are being charged for the same or similar goods, services, accommodation or facilities and have applied for a reasonable period are also unlikely to be misleading. Guidance on these matters is contained in this code."
"Court Proceedings
(6) If you are taken to court for giving a misleading price indication, the court can take into account whether or not you have followed the code. If you have done as the code advises, that will not be an absolute defence but it will tend to show that you have not committed an offence. Similarly if you have done something the code advises against doing it may tend to show that the price indication was misleading. If you do something which is not covered by the code, your price indication will need to be judged only against the terms of the general offence. The Act provides for a defence of due diligence, that is, that you have taken all reasonable steps to avoid committing the offence of giving a misleading price indication, but failure to follow the code of practice may make it difficult to show this."
"Other Legislation
(8) This code deals only with the requirements of Part III of the Consumer Protection Act 1987. In some sectors there will be other relevant legislation. For example, price indications about credit terms must comply with the Consumer Credit Act 1974 and the regulations made under it, as well as with the Consumer Protection Act 1987."
In Part 1 of the Code dealing with Price Comparisons:
"1.1 Price Comparisons generally
.…
1.1.3 It should be clear what sort of price the higher price is. For example, comparisons with something described by words like "regular price", "usual price" or "normal price" should say whose regular, usual or normal price it is (eg "our normal price"). Descriptions like "reduced from" and crossed out higher prices should be used only if they refer to your own previous price. Words should not be used in price indications other than with their normal everyday meanings."
"1.2 Comparisons with the trader's own previous price
General
1.2.1 In any comparison between your present selling price and another price at which you have in the past offered the product, you should state the previous price as well as the new lower price.
1.2.2 In any comparison with your own previous price:
(a) the previous price should be the last price at which the product was available to consumers in the previous 6 months.
(b) the product should have been available to consumers at that price for at least 28 consecutive days in the previous 6 months; and
(c) the previous price should have applied (as above) for that period at the same shop where the reduced price is now being offered.
The 28 days at (b) above may include bank holidays, Sundays or other days of religious observance when the shop was closed; and up to 4 days when, for reasons beyond your control, the product was not available for supply. The product must not have been offered at a different price between that 28 day period and the day when the reduced price is first offered.
1.2.3 If the previous price in a comparison does not meet one or more of the conditions set out in paragraph 1.2.2 above:
(i) the comparison should be fair and meaningful; and
(ii) give a clear and positive explanation of the period for which and the circumstances in which that higher price applied.
For example "these goods were on sale here at the higher price from 1 February to 26 February" or "these goods were on sale at the higher price in 10 of our 95 stores only". Display the explanation clearly, and as prominently as the price indication. You should not use general disclaimers saying for example that the higher prices used in comparisons have not necessarily applied for 28 consecutive days. "
Trading Standards Departments
Foreign regulatory codes and jurisprudence
US
"§.45. Unfair methods of competition unlawful; prevention by Commission.
…..
(1) Unfair methods of competition in or affecting commerce, and unfair or deceptive acts or practices in or affecting commerce, are hereby declared unlawful…
(2) The Commission is hereby empowered and directed to prevent persons, partnerships, or corporations… from using unfair methods of competition in or affecting commerce and unfair or deceptive acts or practices in or affecting commerce."
"§.52 Dissemination of false advertisements
(a) Unlawfulness
It shall be unlawful for any person, partnership, or corporation to disseminate, or cause to be disseminated, any false advertisement –
….
(b) Unfair or deceptive act or practice
The dissemination or the causing to be disseminated of any false advertisement within the provisions of subsection (a) of this section shall be an unfair or deceptive act or practice in or affecting commerce within the meaning of section 45 of this title."
"s.55 Additional definitions
(a) False advertisement
(1) the term 'false advertisement' means an advertisement, other than labelling, which is misleading in a material respect; and in determining whether any advertisement is misleading, there shall be taken into account (among other things) not only representations made or suggested by statement, word, design, device, sound, or any combination thereof, but also the extent to which the advertisement fails to reveal facts material in the light of such representations … "
"(a) One of the most commonly used forms of bargain advertising is to offer a reduction from the advertiser's own former price for an article. If the former price is the actual, bona fide price at which the article was offered to the public on a regular basis for a reasonably substantial period of time, it provides a legitimate basis for the advertising of a price comparison. Where the former price is genuine, the bargain being advertised is a true one. If, on the other hand, the former price being advertised is not bona fide but fictitious – for example, where an artificial, inflated price was established for the purpose of enabling the subsequent offer of a large reduction – the "bargain" being advertised is a false one; the purchaser is not receiving the unusual value he expects. In such a case, the "reduced" price is, in reality, probably just the seller's regular price.
(b) A former price is not necessarily fictitious merely because no sales at the advertised price were made. The advertiser should be especially careful, however, in such a case that the price is one at which the product was openly and actively offered for sale, for a reasonably substantial period of time, in the recent, regular course of his business, honestly and in good faith – and, of course, not for the purpose of establishing a fictitious higher price on which a deceptive comparison might be based.…
(c) The following is an example of a price comparison based on a fictitious former price. John Doe is a retailer of Brand X fountain pens, which cost him $5 each. His usual markup is 50 percent over cost; that is, his regular retail price is $7.50. In order subsequently to offer an unusual "bargain", Doe begins offering Brand X at $10, Now Only $7.50!" This is obviously a false claim. The advertised "bargain" is not genuine."
"May D & F's buyers, who set prices, knew that no or very few items in its Home Store would sell at the inflated "original" price. However, the buyers did not care because that original price was maintained for only ten days at the beginning of each six-month selling season. May D & F intended and expected to sell almost all of its merchandise at the initial mark-up … level or below. The advertised bargain of the reduction from the "original" to the "sale" price was a false claim and was not genuine. A true, genuine claim would be to use the initial mark-up price as the reference price because that was, in fact, the regular price of items in the Home Store. May D & F's comparative price advertising policy in effect prior to August, 1989, clearly violated the FTC Guides.
…
May D & F's policy and practice of comparison price advertising, in effect in its Home Store pursuant to its 1989 Policy violated the FTC Guides because its "regular" price is not a bona fide price but, rather, a subjective, artificial, and inflated price established for the purpose of advertising subsequent large reductions."
"[6] In order to avoid violating the CCPA, May D & F must set the initial … reference price as a bona fide price at which it intends to sell a significant number of products… It cannot be set so high that it is a fictitious price which results in deceptive or misleading advertisements."
Canada
"A person engages in reviewable conduct who, for the purpose of promoting, directly or indirectly, the supply or use of a product or for the purpose of promoting directly or indirectly, any business interest, by any means whatever, makes a representation to the public as to price that is clearly specified to be the price at which a product or like products have been are or will be ordinarily supplied by the person making the representation where that person, having regard to the nature of the product and the relevant geographic market,
(a) has not sold a substantial volume of the product at that price or a higher price within a reasonable period of time before or after the making of the representation as the case may be; and
(b) has not offered the product at that price or a higher price in good faith for a substantial period of time recently before or immediately after the making of the presentation, as the case may be."
"In good faith
In assessing if a product was offered for sale in good faith, some of the factors that the Bureau would likely consider include whether:
(a) the product was openly available in appropriate volumes;
(b) the reference price was based on sound pricing principles and/or was reasonable in light of competition in the relevant market during the time period in question;
(c) the reference price was a price that the supplier fully expected the market to validate, whether or not the market did validate this price; and/or
(d) the reference price was a price at which genuine sales had occurred or it was a price comparable to that offered by competitors."
"[239] I conclude therefore that good faith is to be determined on a subjective basis. In this case, the question to be asked is whether Sears truly believed that its regular prices were genuine and bona fide prices, set with the expectation that the market would validate those regular prices. As noted by the Court in Dorman, supra the reasonableness of a belief is a factor to be considered in determining whether a belief is honestly held. I therefore also accept that other external, objective factors such as whether the reference price was comparable to prices offered by other competition and whether sales occurred at the reference price, may provide evidence that is relevant to assessing whether Sears truly believed its regular prices were genuine and bona fide."
New Zealand
"No persons shall, in trade, in connection with the supply or possible supply of goods or services or with the promotion by any means of the supply or use of goods or services,-
….
(g) Make a false or misleading representation with respect to the price of any goods or services;"
"Markdowns – Usually $X now $Y
It is relatively common for businesses to compare the prices of their goods or services with the usual price of those items in order to indicate to consumers that they can obtain a bargain by purchasing the item now. Where the 'usually' price used is genuine, the bargain being advertised can be a true bargain. There are two primary ways in which the advertising of former prices can be misleading:
1. The 'usually' price is an artificially inflated price established for the purposes of enabling the subsequent offer of an apparent large reduction. A comparison price should be one which is based on the regular mark-up, not an inflated one, and be a realistic market price at which sales are regularly made. If significant sales have not been made at the 'usually' price, then this is likely to indicate that the comparison price was not genuine. Any price comparison, when closely examined, will need to be supported by the actual facts of the particular case.
2. The 'usually' price is out of date. The comparison prices should be ones at which the items have been sold sufficiently recently and have applied for a reasonable period to meet the description 'usually'. What is a reasonable period may depend on factors such as the type of product or market involved and the usual frequency of price changes.
….."
Witnesses
The OFT's case
TOC's case
1. Everyone has the right to freedom of expression. This right shall include freedom to hold opinions and to receive and impart information and ideas without interference by public authority and regardless of frontiers
2. The exercise of these freedoms, since it carries with it duties and responsibilities, may be subject to such formalities, conditions, restrictions or penalties as are prescribed by law and are necessary in a democratic society, in the interests of national security, territorial integrity or public safety, for the prevention of disorder or crime, for the protection of health or morals, for the protection of the reputation or rights of others, for preventing the disclosure of information received in confidence, or for maintaining the authority and impartiality of the judiciary.
"It is plain from the language of article 10(2), and the European Court has repeatedly held, that any national restriction on freedom of expression can be consistent with article 10(2) only if it is prescribed by law, is directed to one or more of the objectives specified in the article and is shown by the state concerned to be necessary in a democratic society."
"To be justified, any curtailment of freedom of expression must be convincingly established by a compelling countervailing consideration, and the means employed must be proportionate to the end sought to be achieved."
"Foreseeability is inherent in the phrase 'prescribed by law'. A norm cannot be regarded as a 'law' unless it is formulated with sufficient precision to enable the citizen to regulate his conduct: he must be able, if need be with appropriate advice, to foresee to a degree that is reasonable in the circumstances, the consequences which any given action may entail. Legal certainty requires the existence of and compliance with adequately accessible and sufficiently precise domestic legal provisions, which satisfy the essential requirements of the concept of 'law'. The concept implies qualitative requirements, notably those of precision, accessibility and foreseeability."
"In the Court's opinion, the following are two of the requirements that flow from the expression 'prescribed by law'. First, the law must be adequately accessible: the citizen must be able to have an indication that is adequate in the circumstances of the legal rules applicable to a given case. Secondly, a norm cannot be regarded as a 'law' unless it is formulated with sufficient precision to enable the citizen to regulate his conduct: he must be able - if need be with appropriate advice – to foresee, to a degree that is reasonable in the circumstances, the consequences which a given action may entail."
"The Court recalls that one of the requirements flowing from the expression "prescribed by law" is foreseeability. A norm cannot be regarded as a "law" unless it is formulated with sufficient precision to enable the citizen to regulate his conduct. At the same time, whilst certainty in the law is highly desirable, it may bring in its train excessive rigidity and the law must be able to keep pace with changing circumstances. The level of precision required of domestic legislation – which cannot in any case provide for every eventuality – depends to a considerable degree on the content of the instrument in question, the field it is designed to cover and the number and status of those to whom it is addressed."
Analysis
"The Order… well illustrates the difficult task of attempting by detailed regulations to block up numerous distinct business malpractices. Such a specific approach was a challenge to entrepreneurs and their legal advisers to invent new practices and slogans which technically did not fall foul of the Order –hardly a valuable use of commercial time and ingenuity."
"The Court has consistently held that, in light of both the principle that Community law should be applied uniformly and the principle of equality, the terms of a provision of Community law which makes no express reference to the law of the Member States for the purpose of determining its meaning and scope is normally to be given throughout the Community an autonomous and uniform interpretation which must take into account the context of the provision and the purpose of the legislation in question."
See also R (on the application of Yiadom) v Secretary of State for the Home Department Case - C 357/98 [2000] ECR 9265, para 26.
"We understand that it was the policy of section 20 of the 1987 Act to prevent traders from artificially raising prices with a view to then claiming a false price reduction. We believe that the Code is intended to reflect and amplify the details of this policy.
On this footing, we are not suggesting that the Code should include any new policy initiatives that did not from part of the public consultation exercise. Our proposals for alternative forms of words for paragraph 1.2.3. of the Code are intended to make the policy that already underlies the 1987 Act and the Code more transparent, rather than representing any substantive change in policy. In our view, the effect of the Code, whether in its original or present draft form, has always been that inflating the selling price of goods, for the overriding purpose of pretending that the price for which the trader intends to actively market them is a reduction, is unlawful. However, we consider that there is considerable merit in explaining this principle to traders more clearly, in the interests of consumer protection and the promotion of fair competition between businesses using legitimate advertising."
"Those consequences need not be foreseeable with absolute certainty: experience shows this to be unattainable. Again, whilst certainty is highly desirable, it may bring in its train excessive rigidity and the law must be able to keep pace with changing circumstances. Accordingly, many laws are inevitably couched in terms which, to a greater or lesser extent, are vague and whose interpretation and application are questions of practice."
"I would like to make it absolutely clear that the discussions and advice that we have given you in the past in no way constitute a general approval for your company's marketing policies.
In the past you have invited us to comment on your compliance with specific aspects of the Code of Practice for Traders on Price Indications. I do not wish to deviate from the advice that we have given to you in the past. However as you are aware the code is only a guide to the requirements of the Consumer Protection Act 1987. The code and the legislation itself are open to interpretation and only the courts can ultimately decide whether a particular course of business complies with the law or not. The advice that we have given you does not give you immunity from prosecution should another authority decide that you are in breach of the legislation.
Over and above our duty to advise you on the technical requirements of the legislation we have a general duty to guide you on what we feel would be best practice in the interest of fair-trading and consumer protection. In this context I would like to make it clear that I do not feel that your current marketing strategy is in the best interest of consumers and indeed I believe it has the potential to mislead."
"This department is of the view that … the general operation of the "70% off" everything' promotion run in your stores does not comply with the 'Code of Practice for Traders on Price Indications' issued under the [CPA] and that such price indications are misleading."
"Mr Shannon, who appeared for Mr Blinkhorn… said that everything in the newspaper advertisements and in the leaflets is literally true, and that what is literally true cannot be said to deceive or be likely to deceive. I do not accept that submission. The question whether an advertisement is misleading within Regulation 2.2. can, I think, only be answered by asking whether a person, characteristic of the class to whom the advertisement is addressed, would or would not form a false understanding or impression. A document may be misleading, though literally everything in it is true, if the way in which what it says is presented carries with it implications and inferences which the ordinary reader would certainly draw."
"It was also contended that the question whether the advertisements were calculated to deceive was not one which your Lordships would yourselves determine by considering the purport of the advertisements themselves, having regard to the surroundings circumstances, but was one which your Lordships were bound to determine upon evidence directed to the question itself. I do not take this view of the law. There may, of course, be cases of so doubtful a nature that a Judge cannot properly come to a conclusion without evidence directed to the point; but there can be no doubt that in a passing-off action the question whether the matter complained of is calculated to deceive, in other words, whether it amounts to a misrepresentation, is a matter for the Judge, who, looking at the documents and evidence before him, comes to his own conclusion, and, to use the words of Lord Macnaghten in Payton & Co Ltd. –v- Snelling Lampard & Co Ltd. (17 R.P.C. 635), "must not surrender his own independent judgment to any witness whatever"."
"While the potentially detrimental effects of exaggerated former price comparisons have been identified in the USA, there is little or no evidence that examines the impact of former price comparisons for UK based customers and it may be unwise to assume that US generated results will simply generalise to a different cultural context. In addition, although there is considerable evidence relating to the impact of reference prices on consumers, the way in which former price comparisons are presented is rather less well understood."
"In my judgment in this context there is little difficulty about applying the concept of deception. An advertisement must be likely to deceive the persons to whom it is addressed if it makes false claims on behalf of the product. It is true that many people read advertisements with a certain degree of scepticism. For the purpose of applying the regulations, however, it must be assumed that there may be people who will believe what the advertisers tell them, and in those circumstances the making of a false claim is likely to deceive."
Relief
Decision